FAQs

  1. What does the 1CARE Global Smart Care Plus Contract cover?
  2. Can I purchase 1CARE Global Service Contract after purchasing my Product(s)?
  3. Can I purchase 1CARE Global Service Contract if I am a foreigner?
  4. Are 1CARE Global Service Contract transferable?
  5. When do 1CARE Global Service Contract begin and expire?
  6. Can I extend my 1CARE Global Service Contract period?
  7. Do I need to activate my 1CARE Global Membership?
  8. How do I activate my 1CARE Global Membership?
  9. How do I know whether if my 1CARE Global Membership activation is successful?
  10. What is my 1CARE Global Membership Number?
  11. Where can I find my 1CARE Global Membership Number?
  12. I tried to activate my 1CARE Global Membership via online, but it didn't work. What happened?
  13. If my Product is entitled to 1CARE Global Service Contract and has signed up but I did not or forgot to activate my membership, is my Product still covered?
  14. What happens if my 1CARE Global Membership Card is lost?
  15. Should I inform 1CARE Global if I change my contact information?
  16. How and where do I file a Service Repair?
  17. What are the documents that I need to provide to 1CARE Global to log in a Service Repair?
  18. Is there any fees or additional charges when I file a Service Repair?
  19. Can I send the damaged Product to my own repair centre to have the repair done and reimburse the fees from 1CARE Global?
  20. What kinds of parts or components does 1CARE Global use for repair?
  21. How long does the Service Repair process take?
  22. Do I need to surrender my standard accessories that came together with the initial purchase of my Product?
  23. Am I allowed to make more than one Service Repair?
  24. Can I get a refund if I opt for early cancelation for my Extended Care Service Contract?
  25. Can I upgrade my Service Contract for my Product during the period of my existing Service Contract and still be covered under 1CARE Global?
  26. Does 1CARE Global extend the Service Contract to the software and data installed in my registered Product?
Disclaimer: These questions and answers are necessarily general in content and intended to give an overview of certain aspects of the coverage and benefits a consumer can enjoy. It should not be relied on as the contract and so no liability is attached to it. Consumers should refer to their respective policy wordings to have a better understanding of their product coverage.

Why Sign Up for 1CARE Global Service Plans?

  • No excess fee!
  • Worldwide Coverage wherever you are.
  • Comprehensive Service Plans at low cost.
  • Protect your valuable assets from as low as 20 cents a day.
  • Supported and Service by manufacturers or reputable repair centres regionally. Immediate coverage upon registration.
  • Get your product covered as long as product is not more than 12 months old from purchase date.
  • Option to upgrade service plans at special price. Look out for our online offers!
  • We connect to an encrypted and secure website for peace of mind.